Timothy Ho

Timothy is the Head of Customer Success for Hong Kong & Taiwan at LexisNexis Legal & Professional. Timothy is responsible for optimizing customer experience with legal products and enhancing customer value to promote retention and loyalty. His experience covers a broad range of strategic issues including competitive analysis, product innovation, market segmentation, translation, onboarding and legal training. For the past six years, Timothy has spearheaded efforts that has led to the net promoter score of the company increasing exponentially. Timothy advised the product development of LexisNexis online and digital legal solutions, especially Lexis Advance® Hong Kong which was awarded the Hong Kong Business Technology Excellence Awards 2019 in the category of Online Services for Legal Award.

Timothy has conducted hundreds of legal trainings for thousands of judges, solicitors, barristers, in-house counsel, government counsel, law professors and law students in Hong Kong, Taiwan and Macau. Before joining LexisNexis, Timothy has worked in the government and an international law firm in Hong Kong. He is fluent in English, Mandarin and Cantonese and based in Hong Kong.