Technical Support

Q: How to change Lexis Advance® Hong Kong password, registered email, or security question on Lexis HK?

1. Select “More” from the top right-hand corner of the screen. 2. Select “Sign-In Profile” 3. Input new information on the fields you want to update. Click “ Save ”.

Technical Support

Troubleshoot and guideline for resetting your password

What should I do if my Lexis account freezes or shows error message during case search?

You may download the troubleshooting steps below for different browsers:

How to change Lexis Advance® Hong Kong password, registered email, or security question on Lexis HK?

1. Select “More” from the top right-hand corner of the screen.

2. Select “Sign-In Profile”

3. Input new information on the fields you want to update. Click “Save”.

What are the rules for changing password?

Your password:

Must contain 8 to 50 characters
May not contain spaces
Must contain at least 3 of the following 4 kinds of characters:
1. Upper-case letters
2. Lower-case letters
3. Numbers
4. Special characters (like @ # $ %)
May not include your ID
May not be the same as any of your previous 5 passwords

What should I do if I forgot my User ID?

If you've forgotten your ID, click this link to request it. As a reminder, your ID:

Must contain 8 to 50 characters
May not contain spaces
Can contain the following special characters: ! $ & ' * - ? ^ _ ` { } ~ . @